Frequently Asked Questions

Is the website free?

Yes, it is. No worries about any monthly or annual plans, subscriptions or fees. Enter a valid email and password and start writing. You have nothing to lose but so much to gain!

How do I get started?

Sign up and complete the member details and start writing your own or a family member's biography within minutes.

Will the public be able to see my biographies?

No it’s all private. The only people who can see will be the people you invite to see a specific biography.

How do I invite people to help?

On the biography page click the “invite” button. Complete name and email. After receiving an email, the guest can log in and accept invitation or they will need to create an account before they can see the biography and interact with you on the website.

If I invite people will they see all the biographies?

No – they only see the specific one(s) you have invited them to see.

Can invited guest change my work?

They cannot edit your work but they can add to the biography by creating chapters. As the host you get to edit on the chapters they added.

How can I collaborate with family members or friend to help me with biographies and family tree?

The Forum and Chatterbox are interactive features to send messages to make it easy to work together. You just need to invite the family members and friends you want to work with on specific biographies.

Can I invite and share with people living in a different country?

Yes of course. It is an ideal place to show family living miles away up to the minute information about someone's life. It is especially great for sharing a child's life in Baby Bio with family members like grandparents living far away.

Can I do it on a mobile device?

Yes, it is a responsive website. You can do most things on it.

Can I upload photos and videos from my mobile device?

Yes, but they must to be on the device.

Is here a restriction on the size of a video that can be uploaded?

It can be up to 30 seconds long.

How do I upload a newspaper clipping or certificate?

You can either take a photograph or scan it as a PDF file. Then upload into the computer.

Is it a secure safe website?

Yes, it is as it is not connected with any data search engines like many other websites are so your information and privacy are safe.

Will my personal information be sold to another party?

Absolutely not! The little personal non-financial information you provide is only for our purpose to contact you with offers and updates, and monitor the demographics of this website for research and development.

What if I run into technical problems?

Just contact us by submitting the contact form or by emailing directly at and we will respond as soon as possible.

Do you follow any privacy policy?

Yes. We respect your privacy, and that very much includes your personal details. Please read our Privacy Policy page for more information.

If you have any further questions please contact us at (or click to be sent to help & contact )